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n8n Workflow · Production

Support Auto-Triage AI

18h/week of triaging eliminated. Urgent resolution time -60%.

Build My System
18h/wk
Triage Eliminated
-60%
Urgent Resolution
Auto
Simple Replies
Support Auto-Triage AI — view 1
Case Study
P·A·R
P

The Problem

The Manual Bottleneck

Unsorted support emails — simple questions block agents from real urgencies.

A

The Architecture

What Was Built

Email received → GPT classifies (Urgent/Technical/Commercial/Spam) → Zendesk ticket → assigned to right agent → auto-reply for simple cases.

R

The Result

Measurable Business Impact

18h/week of triaging eliminated. Urgent resolution time -60%.

Stack

Tech Stack

n8nGmailOpenAI GPT-4oZendeskSlack

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